Operational Control
"Quality is not an act, it is a habit."
Aristotle
Kdensity allows the business models created during business improvement initiatives to be used in your ongoing business management. By adding operational controls, you ensure your business operates efficiently and effectively as identified through your analysis. Controls can be applied at any level of your business model, to asset types and to risks. Learn more about Kdensity’s risk management approach.
Kdensity does not mandate the use of operational controls or prescribe their implementation. However, using controls helps ensure that the benefits of your business improvement analysis are realised. Effective use of controls boosts confidence within your company, demonstrating efficient management to both internal teams and external stakeholders such as business partners and investors.
Examples of how operational controls can be utilised:
- Defining objectives: Is the work we are doing supporting the company strategy?
- Guiding activity: Are we working at our optimum performance, to the right standards and within acceptable tolerances?
- Tracking against targets: How are we performing against the goals we have set?
- Assuring quality: Are we avoiding unnecessary errors?
- Managing weaknesses: Are there gaps we need to monitor?
- Mitigating risks: Where are the threats to success and what can we do about them?
- Identifying opportunities for improvement: How are we operating and can we be more efficient?
While a project may direct your business transformation, business improvement is an ongoing process. William Edwards Deming, a leading statistician credited with launching the total quality management movement, advocated the PDCA cycle (plan-do-check-adjust) for the control and continuous improvement of processes and products.
Military strategist Colonel John Boyd proposed the OODA loop (observe–orient–decide–act), emphasising the importance of the speed of these steps for success. These theories, grounded in empirical process control, assert that knowledge gained from experience is crucial for optimising predictability and controlling risk. The operational controls provided by Kdensity help you establish a rhythm of continuous improvement.
Kdensity Operational Control
Effective use of operational controls can enhance communication, provide financial stability and positively impact performance and quality. When processes are optimised and help teams work effectively, there are positive impacts on morale and productivity.